Greekshops.com and its staff
appreciates your business and
will make every effort to
provide a pleasant shopping
experience. The terms and
conditions below explain how we
process our orders and how we
handle returns, exchanges, and
refunds. Do note that unlike
other stores we purchase most of
our products from Greece where
manufacturer sales terms and
return policies are quite
different from the US. As a
result our policies may be
different from other US retail
outfits. Please review them
carefully to ensure that you
agree with our sales terms and
conditions.
All use of this site, including
the placing of any order at
GreekShops.com, indicates your
acceptance of the terms and
conditions listed below. Please
read the following policies,
terms and conditions before
submitting an order to
Greekshops.com. These terms and
conditions shall supersede all
policies published on past web
documents, sales receipts, and
emails. Greekshops.com reserves
the right to make changes to
this site and these terms and
conditions at any time without
notice.
GreekShops.com and its staff
values your privacy. Your
personal information is for use
by GreekShops.com staff in order
to serve you. This information
is kept on a secure server to
protect it from outside parties,
and is information used for the
limited purpose of processing
your order(s). Information may
also be used for statistical
purposes, to improve our web
site and services to you, to
administer our site, and to
notify you of products or
special offers that may be of
interest to you. Your personal
information will not be sold or
shared with third parties.
Your emailed receipt of an order
confirmation does not signify
our acceptance of your order,
nor does it constitute
confirmation of our offer to
sell. Greekshops.com offers
products that may originate
overseas and are subject to
currency fluctuations, and
shipping delays. As a result,
item availability, shipping
schedule, and prices are subject
to change at any time, without
notice. Greekshops.com reserves
the right to limit quantities,
and to decline the acceptance of
any order for any reason.
Greekshops.com reserves the
right at any time after receipt
of your order, without prior
notice to you, to supply less
than the quantity ordered of any
item and refund the purchase
price for the undelivered items.
All orders placed will be
thoroughly researched before
shipping, in accordance with the
policies set by GreekShops.com
Credit and Fraud Avoidance
Department. GreekShops.com may
require additional information
and/or verification before
accepting and processing any
order.
Greekshops.com urges you to
confirm your purchase and
personal information before
submitting any orders.
Greekshops.com accepts all major credit cards, and there is no surcharge for
using your credit card to make a purchase. All transactions are in US dollars and processed by a US Bank. International orders will be charged in US dollars and the actual charge depends on the daily US dollar conversion rate for your currency.Please be sure to provide the exact
billing address and telephone number as recorded with your credit card issuing
bank. We will ship to an alternate address only if the billing address is on
file with your credit card issuing bank. Incorrect information may cause a
delay in the processing of your order.
All orders are charged to the credit card you indicate at the time of your
purchase. Although 90% of all orders are shipped within 24-48 hours from the
time of purchase, you will also be charged for items on backorder.
Greekshops.com carries over 5000 products and there is always a possibility
that an item you requested is not in stock at the time you make your purchase.
In order to track availability of purchased products, place orders, and
expedite the processing of your order in general, your order must be fully paid
at the time you place it. If you do not want to be charged for backordered
items please indicate that in the Special Instructions box during checkout. In
this case we will credit your account for the backordered items and remove them
from your order. Unfortunately we will not be able to ship backordered items if
you do not agree to the full payment of your order at the time you place your
online order.
Any order submitted through this
website, if in stock, will ship
immediately and cannot be
cancelled. If the item is not in
stock the order may be cancelled
within seven days from the date
of purchase at the request of
the client by calling (310)
581-5059 or by sending an email
to support@greekshops.com.
Charge backs from credit card
issuing banks are subject to the
above policies.
Greekshops.com will accept
orders for out of stock items.
If an item in your order is not
in stock, it will be placed on
backorder and shipped to you
when it becomes available.
Shipping charges are
non-refundable. Most products
are produced in Greece and
therefore shipping delays may
occur. If you expect an item to
arrive by a particular date
please advices us at the time of
order and a member of our staff
will discuss alternate choices
or shipping options. A backorder
may be canceled at any time
prior to shipping. Backorder
cancellations exclude greek
costumes, religious icons, and
special order items which are
marked on our web site. In stock
items cannot be canceled after
order completion. We cannot
cancel orders that are in
transit from us to you.
No returns are accepted beyond 30 days from date of purchase. Orders placed in November and December are eligible for an additional 30-day return window (60 days max). All returns are subject to
approval after contacting the
GreekShops.com Customer Service
department at (310) 581-5059 or
by emailing us at support@greekshops.com.
RETURNS WILL NOT BE ACCEPTED
WITHOUT PRIOR APPROVAL BY OUR
CUSTOMER SERVICE. Our customer
service will send you
instructions on where and how to
return your purchase for a
refund of its purchase price.
Please note that returns that do
not include a Return
Authorization Number on the
Address Label, will be refused.
Returns should be sent to:
Greekshops.com
Attn. Returns - RMA: (Place the
return authorization number
given to you),
2665 30th Street, Suite 214,
Santa Monica, CA, 90405
Shipping costs are not
refundable except for defective
items or items sent in error.
Defective items will be
exchanged for the same items.
Defective returns that are found
to be non-defective are subject
to a 15% restocking fee.
DO NOT DISCARD ANY PACKAGING OR
INVOICES UNTIL YOU ARE
COMPLETELY SATISFIED WITH THE
PRODUCTS SHIPPED. ITEMS RETURNED
WITHOUT THE ORIGINAL
MANUFACTURER'S PACKAGING, OR
DAMAGED PACKAGING MAY BE REFUSED
OR RETURNED AND WILL BE SUBJECT
TO THE RETURN POSTAGE COST.
All our products are sold with
our 30-day guarantee against
defects. Defective merchandise
will be replaced at our
discretion. We will gladly
answer presale questions on any
product but there are NO RETURNS
on Software, Food items,
Magazine Subscriptions, Olympic
Collectibles (pins, coins,
etc.), Gold Jewelry, Gift
Certificates, Flower Deliveries,
Traditional Greek Costumes, and
Media (Music CDs, Books, Videos,
DVDs).
All non-defective, unopened
returns are subject to a 15%
restocking fee.
All returns are subject to the
following:
Shipping, insurance, and
handling charges are not
refundable. It is recommended
that returns are shipped insured, as Greekshops.com assumes no
liability for lost or damaged
return shipments. Save your
tracking numbers, as they can
prove invaluable if your return
is lost in transit to us. Your
purchase must be returned with
shipping pre-paid.
Returns for refund will
void all discounts and
promotions that were applied at
the time of order based on order
contents and totals. If a free
shipping option was used,
shipping costs will be deducted
from the refund.
All products must be in "as-new"
condition, in original
packaging.
We will gladly exchange apparel
and hats for different sizes.
You will be responsible however
for paying our postage cost for
resending you the exchanged
item. Please discuss your
exchange with a member of our
customer service department
before mailing anything. You can
contact customer service at
(310) 581-5059 or by emailing us
at support@greekshops.com.
Shipping charges are calculated based on the total weight of all items in your
order. The shipping cost charged at the time of purchase represents an estimate
using standard Air Mail or US Priority Mail. Requests for Express Mail Service
or special handling will be billed separately based on published rates plus a
small shipping and handling fee.
If a backordered item is cancelled, Greekshops.com will refund the difference
in shipping charges from the items shipped and the freight charged.
Shipping charges are non-refundable.
An additional charge of $5.00 will be charged to your credit card for any
refused or returned (as "undeliverable") shipment.
Choosing Overnight or 2-Day Delivery does not mean your order will be delivered
1 or 2 days from the time you place your order. Selecting either of these
shipping options simply means that you will receive your order 1-2 days after
your order has been verified and processed by our Order Processing Department.
Every effort is made to process all orders within 24 hours after receiving an
order, but same-day shipping is not guaranteed. Greekshops.com reserves the
right to ship packages "best way" according to the shipper's delivery
schedules.
Note: Please keep in mind that our distribution centers do not process or ship
orders on weekends and/or holidays.
Greekshops.com only charges
sales tax on shipments to
California. You, the customer,
are responsible for any and all
unpaid sales taxes.
All requests for technical
service and support should be
made directly to the
manufacturer in accordance with
their terms and conditions.
Greekshops.com makes no
guarantees of product
reliability or compatibility.
All compatibility-related
questions must be directed
towards the product
manufacturer.
Worldwide copyright laws and
treaty provisions protect all
materials appearing anywhere on
Greekshops.com Internet site.
None of these materials may be
copied, reproduced, modified, or
distributed in any form or by
any other means without the
written consent of
Greekshops.com. Any unauthorized
use of the materials appearing
on Greekshops.com's internet
site may violate copyright,
trademark and other applicable
laws and could result in
criminal or civil penalties.
All trademarks or service marks
are property of their respective
owners. GreekShops.com, "Greekshops",
and "Your Shopping connection to
Greece," are registered
trademarks or service marks of
Greekshops.com
Greekshops.com makes no
representations or warranties,
either express or implied, of
any sort with respect to the
Greekshops.com web sites,
materials, their operation,
information, or content. You,
the purchaser, agree that
Greekshops.com, its directors,
officers, employees and/or
representatives, shall not be
liable for damages arising from
the operation, content, or use
of the Greekshops.com sites or
the products sold therein. You
agree that this limitation of
liability is comprehensive and
applies to all damages of any
sort, including without
limitation direct, indirect,
compensatory, special,
incidental, punitive and
consequential damages.
Any litigation regarding this
agreement, or any transaction
between a customer and
Greekshops.com shall be brought
to the state or federal courts
located in Los Angeles County,
California and the customer
hereby agrees and submits to
such jurisdiction and venue as
proper.
As Greekshops.com is not the
manufacturer of any product we
sell, we make no
representations, guarantees or
warranties of any kind, either
expressed or implied, and assume
no liability for any financial
loss or damage caused by a
product purchased from us. The
sole and exclusive maximum
liability to Greekshops.com
arising from any products sold
on this site shall be the price
of the product ordered, if found
liable. In no event shall
Greekshops.com, its directors,
officers, employees and/or
representatives be liable for
special, indirect,
consequential, or punitive
damages relating to the
compatibility of products sold.
In the event a product is listed
at an incorrect price due to
typographical error or error in
pricing information received
from our suppliers,
Greekshops.com shall have the
right to refuse or cancel any
orders placed for products
listed at the incorrect price
without prior notification.
Greekshops.com shall have the
right to refuse or cancel any
such orders whether or not the
order has been confirmed and
your credit card charged. If
your credit card has already
been charged for the purchase
and the order is canceled,
Greekshops.com shall immediately
issue a credit to the credit
card account in the amount of
the incorrect price.
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